DIRECT LEND- FRAUD AWARENESS POLICY

Direct Lend is a trading style of Technov8 Limited, a company incorporated in England & Wales (05377058) and regulated by the Financial Conduct Authority (732414). Our registered address is: Bartle House, Oxford Court, Manchester, England, M2 3WQ

Fraud Awareness

At Direct Lend, we take the issue of fraud seriously and we are committed to doing everything within our power to protect our customers from fraudsters. We want our customers to feel safe and secure while browsing our website and applying for a short-term loan.

We would like to formally inform our customers that neither we nor any of our financial partners will ever contact you and request you to transmit funds or request you to purchase any products before the disbursement of your loan.

Fraud is a significant problem that can be challenging to detect. Fraudsters frequently take advantage of legitimate companies, posing as them and defrauding unsuspecting customers by inducing them to part with their funds or using voucher schemes. Frequently employed voucher schemes by fraudsters in the United Kingdom include UKASH VOUCHERS, Paysafecard, iTunes gift cards, and Amazon gift cards.

We have received reports of companies falsely claiming to be a legitimate loan provider and requesting victims to call a different number to process their loan. Upon calling the number, the victim is placed on hold for around 15 minutes and then informed that they will be contacted later. The victim is billed for the duration of the call at a rate of approximately £2.50 – £3.00 per minute. The victim never receives a call back, and there is no loan. We wish to inform our customers that we will never reach out to you to offer a loan. If you receive a call asking you to call a different number, please request that they call you back. If you do not receive a call back, the company is probably not authentic. Please note that such calls are fraudulent activities.

To protect yourself against fraud, it is important to:

• Stop sending money: If you suspect that you have been a victim of fraud, stop sending money and notify your bank immediately.
• Report it immediately: If you believe you have been a victim of fraud, please report it using the helpful links below:
  • Action Fraud: https://www.actionfraud.police.uk/
  • Money Helper on scams: https://www.moneyhelper.org.uk/en/money-troubles/scams
  • Citizens Advice – Scams: https://www.citizensadvice.org.uk/consumer/scams/get-help-with-online-scams/
  • Victim Support: https://www.victimsupport.org.uk/

If you need further support, you can contact the Financial Conduct Authority for more information by emailing consumer.queries@fca.org.uk or calling the FCA’s free phone line at: 0800 111 6768.

Fraud Prevention

In addition to these steps, there are other fraud protection measures that UK citizens can take to minimize the risk of becoming a victim of fraud, including:

1. Use strong passwords: When creating passwords, use a combination of upper- and lower-case letters, numbers, and special characters. Avoid using easily guessable information such as your name or date of birth.
2. Be wary of unsolicited emails and phone calls: Do not click on links or download attachments from emails or answer phone calls from unknown numbers. Fraudsters often use these methods to steal personal information.
3. Check your credit report regularly: Check your credit report regularly to ensure that all of the information is accurate and that there are no unfamiliar accounts or transactions.
4. Keep your personal information safe: Do not share your personal information with anyone unless you are sure it is safe to do so. Shred any documents containing sensitive information before throwing them away.
5. Monitor your accounts regularly: Check your bank accounts and credit card statements regularly to ensure that there are no unauthorized transactions. If you notice anything suspicious, contact your bank or credit card company immediately.
6. Use secure websites: When shopping online or submitting personal information, make sure the website is secure. Look for the lock icon in the address bar and ensure the website address begins with “https” rather than “http”.
7. Keep your software up to date: Ensure that your computer and mobile devices are running the latest version of their operating system and that any software installed is also up to date. This will help to protect against known security vulnerabilities.

We urge our customers to be vigilant and report any suspicious activity to us or to the relevant authorities immediately.

If you have any concerns or questions about fraud prevention, please do not hesitate to contact us at [support contact details].