Warning: Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk 

FAQ

How to Apply for a Loan?
To apply for a loan through our sites, simply complete our online application form with your personal details. You will then receive an instant decision on whether any of the lenders on our panel have accepted you. If successful, you will be redirected to their website to review the full terms and conditions, repayment amounts, and interest rates. If unsuccessful, you may qualify for an alternative product, such as a credit reporting facility. You are not obliged to accept any loans or offers and can decline them by simply leaving the page.
What is the Maximum Amount I Can Apply for?

Our panel of lenders, as a credit broker, typically offers loans ranging from £250 to £10,000, depending on the lenders’ criteria and your eligibility.

What is the Loan Duration?

The loan duration usually depends on your loan requirements, with lenders typically offering between 3 months to 3 years.

Am I Eligible to Apply for a Loan?

To qualify for a loan, you must be a UK resident, over 18 years old, have a bank account, and be in permanent employment, receiving a pension, or disability benefit/living allowance. Additionally, you must meet the lender’s criteria and credit affordability assessment.

Do You Use Credit Scoring or Credit Reference Agencies?
Our lenders may perform a soft search on your credit file to match you with the most suitable loan, and they may also perform a soft search to assess your eligibility for the product you are applying for. These searches will only be visible to you and will not affect your credit rating. Once accepted some lenders will do a hard search after you agree to proceed.
When Will I Receive the Loan Amount in My Account?

Some lenders will transfer the loan amount into your bank account within an hour, depending on the lender and the amount you have requested. Full terms will be explained when you are redirected to the provider’s website.

What Can I Use the Loan For?

Typically, loan providers do not have strict rules on what you can use the loan for. However, we encourage applicants to think sensibly about how the loan will be used. If there are any stipulations, these will be outlined by the provider once you have been redirected to them.

Can I Use a Loan to Pay off Debt?

A loan may be used to pay off other forms of debt, but we advise our clients to carefully consider their circumstances and the sustainability of their financial situation. If you require further advice, free advice can be obtained from: https://www.moneyhelper.org.uk/en.

What if I Change My Mind?

You may withdraw from the loan agreement within 14 days of signing it by contacting the lender directly via email or telephone. If you withdraw from the agreement, you will be required to repay the credit, including any accrued interest from the date the credit was provided to the date of repaying it, without delay and within 30 days of the day after you gave notice of your withdrawal.

Can I Apply for Multiple Loans?
While it is possible to apply for multiple loans, we encourage customers to focus on one loan at a time for better control over their finances. If you are considering multiple or additional loans to combat debt, these alternative options may be useful:
Can I Pay off a Loan Early?

Yes, providers must offer the option of paying off a loan early, including full payment and partial payments. Some providers may have early repayment charges, which will be explained from the beginning of the application on the lenders site.

How Will I Be Contacted?

Once you have filled in the form, you will receive an instant decision from loan providers or alternative products on our panel. You will receive confirmation of your results via email and/or SMS. If you do decide to go ahead with an application for a product, the provider may have their own criteria for contacting you, however this will always be explained during the process. We may infrequently provide marketing and advertisements to the details you have supplied, however if this is not desired, you may opt out of marketing during the application process. You may also do this at any later point by using the Opt Out Page on the website. You are also welcome to request to be opted out by letting us know at: Customer Service Department by email: support@directlend.co.uk

What Is Representative APR?
You might see the phrase “representative APR” used on lenders’ sites. This simply means it’s the rate that most customers (that is, more than half) will be offered, although not everybody will get exactly the same rate. You can use the representative APR as a general guide to how competitive a lender is. The lower the APR of your loan, the less you’re paying to borrow.
Who Is On Your Panel of Lenders?
Our panel of lenders may change periodically. This is depending on which lenders are currently taking clients on, as a result of our service. If you wish to see which providers are currently on our panel, this can be seen on the privacy page of this website.
 
Is My Personal Information Safe?
Security is always a priority when handling our clients information. Our websites are encrypted and any information received is held on a protected database.
 
How much do you charge?

We are a credit broker, not a direct lender and therefore the service that we provide is to try and match your details against the acceptance criteria of the lenders on our panel, who each have their own acceptance criteria. Commission is paid to us directly by a lender and is dependent on the outcome of a customer’s loan application, therefore our customers do not pay any costs directly to us.

How am I protected?
We are a member of the Consumer Credit Trade Association (CCTA) with an aim to provide a transparent, professional and helpful service. We also work with providers that have appropriate regulations attached to them, such as the Financial Conduct Authority (FCA) or are registered with the Information Commissioners Office (ICO). If for any reason a client finds themselves unsatisfied with the service provided, they can contact our compliance department at: support@directlend.co.uk, where we will be happy to assist further. In the event that a client still finds themselves unsatisfied, they can contact Financial Ombudsman Service at:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
 
Telephone: 0800 023 4567
Web site: www.financial-ombudsman.org.uk
What happens if I miss a loan repayment?
This will vary depending on which provider you have decided to go with, however typically missed payments will result in a missed payment fee and/or influencing your credit score. The provider that you have chosen should always disclose their terms before you have signed into an agreement. If you are unfortunate enough to miss several payments, the loan provider will likely issue a default notice, advising what could happen due to the missing payments and what steps you can take next. If any point you feel you need advice regarding missing payments, you are encouraged to contact the loan provider as soon as possible, so that they can provide best advice. Alternatively, advice regarding missing payments can be found at:
 
Or for impartial advice regarding debt management visit: https://www.citizensadvice.org.uk/