DIRECT LEND- TREATING CUSTOMERS FAIRLY POLICY

Direct Lend is a trading style of Technov8 Limited, a company incorporated in England & Wales (05377058) and regulated by the Financial Conduct Authority (732414). Our registered address is: Bartle House, Oxford Court, Manchester, England, M2 3WQ

Our company is committed to upholding the FCA’s principles for businesses, with a particular focus on the principle of Treating Customers Fairly (TCF). This policy outlines our approach to ensuring fair treatment of our customers at all stages of their interaction with our company.

Objectives:

Our primary objectives in implementing this Treating Customers Fairly Policy are to:

1. Ensure that customers are provided with clear and transparent information about our products and services.
2. Offer suitable products and services to our customers based on their individual needs and circumstances.
3. Deliver a high standard of customer service throughout the customer journey.
4. Address and resolve any customer complaints promptly and effectively.
5. Continuously monitor and assess our performance in relation to TCF principles and identify areas for improvement.

Key Principles:

In accordance with the FCA’s TCF principles, we commit to the following:

1. Customers’ Interests: We will always act in the best interests of our customers, ensuring that our products and services are tailored to their specific needs and circumstances.
2. Clear and Transparent Information: We will provide clear, accurate, and comprehensible information to our customers, enabling them to make informed decisions about our products and services.
3. Suitability of Products and Services: We will ensure that our products and services are suitable for our customers based on their individual needs, preferences, and financial situations.
4. Customer Service and Support: We will deliver high-quality customer service throughout the customer journey, providing prompt and effective support whenever needed.
5. Complaint Handling: We will handle customer complaints in a fair and timely manner, ensuring that issues are resolved to the satisfaction of the customer whenever possible.
6. Continuous Improvement: We will regularly review and assess our performance in relation to TCF principles, identifying areas for improvement and implementing necessary changes.

Training and Competence:

We are committed to maintaining the competence and knowledge of our employees. All staff members receive training on TCF principles, and we regularly review and update their training to ensure they have the necessary skills and knowledge to treat customers fairly.

Monitoring and Reporting:

We have established processes to monitor and assess our adherence to the TCF principles. This includes regular reviews of customer feedback, complaint handling, and internal procedures. We will report our findings to senior management, who will take appropriate action to address any identified issues or areas for improvement.

Reporting a TCF Concern

Our Treating Customers Fairly Policy demonstrates our commitment to ensuring that our customers receive fair treatment at all stages of their interaction with our company. We will continually monitor our performance and make improvements as necessary to maintain our adherence to the FCA’s TCF principles.

If you believe that the company is involved in any unfair treatment of its customers or have any concerns about our TCF practices, you should report these to our Compliance team via email to: [Complaints’ email]