Warning: Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk | Representative APR 47.8% Representative Example: Amount of credit: £1,000.00 for 12 months at £102.75 per month. Total amount repayable of £1,233.00
DirectLend

Treating Customers Fairly

Technov8 Limited (trading as Direct Lend) is committed to the FCA's Treating Customers Fairly (TCF) principle. Our goal is to ensure that fair treatment of customers is at the heart of our business model.

Our TCF Outcomes

We aim to deliver the following six TCF outcomes for all customers:

  • Customers can be confident that they are dealing with a firm where fair treatment is central to the corporate culture.
  • Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
  • Customers are provided with clear information and are kept appropriately informed before, during, and after the point of sale.
  • Where customers receive advice, the advice is suitable and takes account of their circumstances.
  • Customers are provided with products that perform as firms have led them to expect, and the associated service is both of an acceptable standard and as they have been led to expect.
  • Customers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim, or make a complaint.

How We Achieve This

  • We only work with FCA-regulated lenders who share our commitment to fair treatment.
  • We provide clear, transparent information about our service and the products available.
  • We display representative APR examples prominently on all pages.
  • We operate a clear and accessible complaints process.
  • We regularly review our processes to ensure they continue to meet TCF standards.

If you have any concerns about how we have treated you, please contact us at [email protected].

DirectLend

Direct Lend is a trading name of Technov8 Limited. We are a credit broker, not a lender.

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Contact

Technov8 Ltd

31 The Vicarage

Great King Street

Macclesfield, Cheshire

SK11 6PL

[email protected]

Direct Lend is a trading style of Technov8 Limited, a company incorporated in England & Wales, with company registration number: 05377058. Our registered address is: 31 The Vicarage, Great King Street, Macclesfield, Cheshire, SK11 6PL.

Technov8 Limited is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 732414. We are also registered with the Information Commissioner's Office under registration reference Z3652660.

Technov8 Limited is a credit broker, not a lender. We do not charge customers a fee for using our services, but we receive a commission from lenders or other brokers if a customer enters into a consumer credit agreement following an introduction through our website.

[*] The APR depends on the lender and the customer's circumstances. The Representative APR is based on the mean APR of our panel of lenders. Loans are available to individuals over 18 years old, subject to status.

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